Sycamore Home Cleaning

Privacy Policy

What we collect, why we need it, who sees it, and how to make it go away.

Last updated September 24, 2026

On this page

1. 1. Who this is about
2. 2. What we collect
3. 3. Where it comes from
4. 4. What we use it for
5. 5. Text messages
6. 6. Who else sees it
7. 7. Cookies and tracking
8. 8. How long we keep it
9. 9. How we look after it
10. 10. Your choices
11. 11. Kids
12. 12. Changes to this policy
13. 13. Talk to us

The short version

We collect what we need to quote your home, show up at the right door, and bill you. We don't sell it and we never see your card number. You can reply STOP to our texts any time, and you can ask us to delete everything we have.

1. Who this is about

This covers sycamorehomecleaning.com and the cleaning service behind it.

Sycamore Home Cleaning is a house cleaning business based in Diamond Bar, California. Phone: (909) 323-4142. Email: info@sycamorehomecleaning.com.

2. What we collect

What you hand us

• Your name, phone number, and email address
• The service address, and details about it — bedrooms, bathrooms, square footage, pets, parking, what shape it's in
• How we get in — gate codes, lockbox codes, alarm codes, where the key lives
• Scheduling preferences, special requests, and any notes you leave us
• Anything you write to us in a text, an email, or a review

What your visit to the site tells us

• IP address, rough location (city level), browser and device type
• Which pages you looked at, and the site that sent you to us

That comes through Cloudflare, which hosts the site and provides its basic traffic measurement. There are no advertising trackers on this site.

Payment information

Our payment processor handles cards. They get the number; we get a yes-or-no and the last four digits for the receipt.

We never have your full card number, your CVV, or your bank login — and we couldn't look them up if we tried.

3. Where it comes from

Three places, and that's it: you, your device when you browse the site, and our booking software (BookingKoala), which holds your account, your schedule, and your job history.

We don't buy customer lists and we don't pull data about you from anywhere else.

4. What we use it for

• Quoting the job honestly
• Scheduling it and sending a cleaner to the right address
• Letting ourselves in the way you told us to
• Texting or emailing you — confirmations, reminders, "we're twenty minutes out," receipts
• Taking payment
• Handling guarantee requests and damage claims
• Keeping our own records: taxes, disputes, who cleaned what and when
• Figuring out how to be better at this

We don't build advertising profiles, and we don't do behavioral targeting. We're a cleaning company.

5. Text messages

When you give us your mobile number and agree to texts, we'll message you about your service — confirmations, reminders, arrival notices, and the occasional update about your account.

• Reply STOP to any message and we stop texting you. Reply HELP for help, or just call (909) 323-4142.
• Message and data rates may apply. How often we text depends on how often we clean.
• Agreeing to texts is not a condition of booking anything.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Who else sees it

Only the people needed to get your house cleaned:

• Our cleaners — your name, address, access instructions, and notes about the job
• BookingKoala — booking and scheduling
• Our payment processor — billing
• Our text and email providers — sending you messages
• Cloudflare — hosting the site and measuring traffic
• An accountant or a lawyer, in the rare case we need one
• Law enforcement, if we're legally required to

That's the whole list. We do not sell your personal information, rent it, or trade it. If we ever sold the business, customer records would go with it — and we'd tell you before that happened.

7. Cookies and tracking

The site uses only what it needs to load and to count visits. No advertising cookies, no cross-site tracking pixels, no retargeting.

If your browser sends a Do Not Track or Global Privacy Control signal, we honor it. Since we don't sell data, there isn't much for it to switch off — but it's on anyway.

8. How long we keep it

• While you're a customer — as long as you're with us
• After you stop — three years for tax, warranty, and dispute records
• Entry codes and keys — deleted or returned within 30 days of your last visit, or immediately if you ask
• Quotes that never became bookings — one year

9. How we look after it

• Accounts are password-protected, and access is limited to people who need it
• Entry codes go only to the cleaner working your home, and aren't stored on personal phones
• We don't email codes around or put them in group chats
• Devices that touch customer data are locked

Honest caveat: no system is perfect. If something ever goes wrong with your information, we'll tell you what happened and what we're doing about it.

10. Your choices

Any time, just ask:

• See it — we'll tell you what we have
• Fix it — wrong address, old phone number, whatever
• Delete it — everything except records we're legally required to keep
• Stop the texts — reply STOP
• Stop the emails — use the unsubscribe link
• No photos — tell us and we won't photograph your home

Email info@sycamorehomecleaning.com or call (909) 323-4142. We'll get back to you within ten business days.

We will never charge you more, clean less carefully, or treat you differently for asking.

If you're in California

California's privacy law (the CCPA) puts formal obligations on larger companies, and a business our size falls below those thresholds. We honor the requests above anyway, because they're the right thing to do. For the record: we have not sold or shared personal information for advertising in the past twelve months, and we don't intend to.

11. Kids

This site and this service are for adults. We don't knowingly collect information from anyone under 13. If you think we have, email us and we'll delete it.

12. Changes to this policy

We'll update this page when things change, and the date at the top will move. If we change something that actually affects you, we'll tell current customers by email or text first.

13. Talk to us

Sycamore Home Cleaning
(909) 323-4142
info@sycamorehomecleaning.com

A real person reads that inbox.

This page is written to be read, not survived. If any part of it is unclear, call us and we'll explain it in fewer words.